Privacy Information

Here at New Moon Facilities Management Ltd we are committed to ensuring that your privacy is protected. We treat it with the highest standards of security and confidentiality and our policy is not to disclose customer information to any third parties for their own marketing purposes - you won't get 'junk mail' as a result of sharing your details with us. This privacy information has been prepared in accordance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR, 2018).

Who we are

Any information you share with us is controlled by us and we are registered with the Information Commissioners Office (ICO) as data controllers. New Moon Facilities Management Ltd is a company registered in England and Wales at Bordesley Hall, The Holloway, Alvechurch, B48 7QA.

What information we collect about you

When you place an order for our products or services we collect information about you. This may include your name, company address(es), e-mail address, telephone number and payment information.
How do we use the information about you?
We only use the information you share with us on the relevant lawful grounds as defined by the General Data Protection Regulation. The information you share in the process of placing an order allows us to process and deliver your products and services, to update you on the progress of your orders and assist with future customer service enquiries.

Sharing your information

The information you share with us is private and we do not sell it to third parties for marketing purposes. We share customer data with other companies and individuals to allow them to perform functions on our behalf: examples include delivering products, our business partners and trade suppliers. All third parties we work with have been carefully chosen and vetted by us to ensure that they comply with our privacy policy. The data accessed by all third parties can only used by them to do the tasks we employ them to do.

Communicating with you

We'll send you our company services by post or email if we think you'll be interested - or if you've asked us to. We'll continue to send you these unless we think you are no longer interested in hearing from us or you ask us to stop which we'll arrange straight away. We won't bombard you with information and you will not receive information from any other company if you've shared your information with us - we will never sell your details to any other organisation.

If you'd like to stop receiving information from us, call us on 01527 66992, email us at info@newmoonfm.co.uk or write to us at Bordesley Hall, The Holloway, Alvechurch, B48 7QA. Should we email you marketing offers in the future you can also unsubscribe from our marketing emails by clicking the unsubscribe link on any email.

Access to personal data

You are entitled to view, amend or delete the personal information that we hold. Email your request to us at info@newmoonfm.co.uk, call us on 01527 66992, or write to us at Bordesley Hall, The Holloway, Alvechurch, B48 7QA.

Contacting us

We hope that you won't ever need to, but if you do have a concern about our use of personal data, please send an email with the details to info@newmoonfm.co.uk or write to us at Bordesley Hall, The Holloway, Alvechurch, B48 7QA.
We will do our very best to resolve the matter to your complete satisfaction. You can also report any concerns to the Information Commissioner's Office ("ICO") (the UK data protection regulator). For more information, visit the ICO website here.

Changes to this Privacy Information

We'll amend this privacy information from time to time to ensures it remains up to date, reflecting the way we use your personal data and any new laws. The most up to date version of this Privacy Information will be published online.

This Privacy Information was updated 23th May 2018.

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